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Personal informaTION

After having completed my PhD on emotional intelligence and musical emotions in Trier, Germany, I turned to researching emotional competences in the hospitality and tourism industry. I am now dedicating my time to understanding and assessing emotional intelligence in work-related contexts, as well as advising and counselling on the topics of emotions and emotional intelligence at work. Pet projects of mine include examining music listening for emotion regulation, emotions in online communication, and emotions in the context of sustainability.

LIST OF PUBLICATIONS

Journal articles

• Völker, J., & Kreutz, G. (in press). Music’s familiar flow: Of what value are psychological frameworks to explain emotional responses to music listening? Music Perception. https://doi.org/10.17605/OSF.IO/B3J82

• Völker, J., Blàl, I., & Mortillaro, M. (2023). Emotional intelligence matters in hospitality education: contributions of emotional intelligence, fluid ability, and personality to hospitality grades. Frontiers in Psychology, 14, 1148863. https://doi.org/10.3389/fpsyg.2023.1148863

• Völker, J. (2022). Measuring emotional music experience: spreading activation and BRECVEMA mechanisms. Psychology of Music, 50(2), 631-649. https://doi.org/10.1177/03057356211010224

• Neumann, R., Völker, J., Hajba, Z., & Seiler, S., (2021). Lesions and Reduced Working Memory Impair Emotion Recognition in Self and Others. Cognition & Emotion, 35(8), 1527-1542. https://doi.org/10.1080/02699931.2021.1983521

• Völker, J., & Flohr-Devaud, M. E. F. (2021). Emotionen im Rettungsdienst: Emotionale Reaktivität, Empathie und Strategien im Vergleich zu Studierenden [Emotions in emergency medical services personnel: Emotional reactivity, empathy, and strategies compared to students]. Notfall + Rettungsmedizin. https://doi.org/10.1007/s10049-021-00930-9

• Völker, J., & Mannheim, C. (2021). Tuned in on senders’ self-revelation: Emojis and emotional intelligence influence interpretation of WhatsApp messages. Computers in Human Behavior Reports, 3, 100062. https://doi.org/10.1016/j.chbr.2021.100062

• Völker, J. (2021). Personalising music for more effective mood induction: Exploring activation, underlying mechanisms, emotional intelligence, and motives in mood regulation. Musicae Scientiae, 25(4), 380-398. https://doi.org/10.1177/1029864919876315

• Völker, J. (2020). An Examination of Ability Emotional Intelligence and Its Relationships with Fluid and Crystallized Abilities in A Student Sample. Journal of Intelligence, 8(2), 18. https://doi.org/10.3390/jintelligence8020018

Book chapters

• ÌýVölker, J., & Mortillaro, M. (upcoming). From concept to context: Assessing emotional intelligence at work. In A. Nurick (Ed.), Research Handbook on Emotional Intelligence at Work. Edward Elgar Publishing.
• Flohr-Devaud, M. E. F., & Völker, J. (2022). Emotionale Selbstregulation in der Notfallrettung. [Emotional self-regulation in emergency medical services.] In S. Rehmer & C. Eickholt (Eds.), Psychologie der Arbeitssicherheit und Gesundheit: Transfer von Sicherheit und Gesundheit (83 – 86). Asanger.

Doctoral dissertation

• ÌýVölker, J. (2021). Jamming inside the emotional box. From investigating ability emotional intelligence to measuring emotional music experience. Doctoral dissertation. https://doi.org/10.25353/ubtr-xxxx-0ccb-eb8d

Selected conference contributions

• Völker, J., & Mortillaro, M. (2024, July 14-15): Putting the HEART to use: A new assessment of emotional competencies for hospitality. In M. Mortillaro (Chair), Advancing Emotional Intelligence Research: From Human Hypersensitivity to Artificial Intelligence [Symposium]. International Society for the Research on Emotion (ISRE) conference. Belfast, Northern Ireland.
• Völker, J., & Mortillaro, M. (2024, May 2-3): Measuring emotional Intelligence in Hospitality: Development of a new situational judgment test. Consortium for Research on Emotional Intelligence in Organizations (CREIO). Boston, MA, United States of America.
• Völker, J., & Mortillaro, M. (2023, October 04-06). It’s Show Time! How Hospitality Workers Regulate and Manage Emotions at Work. In J. Völker (Chair), Professional Emotions: How Employees Perceive and Regulate Emotions at Work [Symposium]. Emotions. Tilburg, Netherlands.
• Völker, J., & Mortillaro, M. (2022, August 30-September 02). Creating Affective Hospitality using Emotional Intelligence: Adapting the Geneva Emotional Competence Test (GECo) to hospitality contexts. In M. Fiori (Chair), New Directions in the conceptualization and measurement of ability emotional intelligence [Symposium]. International Congress on Emotional Intelligence (ICEI). Palermo, Italy.
• Völker, J., & Mannheim, C. (2022, June 11): Tuned in on senders’ self-revelation. [Poster] Consortium of European Research on Emotion (CERE). Granada, Spain.
• Völker, J. (2021, July 28-31): Measuring Emotional Music Experience: Spreading Activation and BRECVEMA Mechanisms. [Poster]. ICMPC16-ESCOM11 – Connectivity and diversity in music cognition. Virtual conference.
• Völker, J. (2019, July 14-17): Emotion Management as an expression of acquired knowledge? Investigating factor structure of ability-EI, fluid and crystallised intelligence [Poster]. International Congress on Emotional Intelligence (ICEI). Fremantle, Western Australia.
• Völker, J. (2019, July 14-17): Contributions of ability-EI, trait-EI, and motives in a musical induction of sadness and joy [Presentation]. International Congress on Emotional Intelligence (ICEI). Fremantle, Western Australia.